Niki  Rai

Niki

Teaches

English

Lives in

United Kingdom

Trial Lesson

Yes

About me

HI, My name is Niki Rai. I am a Post Graduate in Business Management from India. Have scored an 8 on 9 in the International English Testing SystemIELTS and undergoing International Diploma in TEFL/TESOL. My teaching style is blended online+activities to make it fun,engaging and effective. I have been teaching/training/coaching in Corporates for more than 12+ years. I teach English, Soft Skills, Business Etiquette, Professional Skills, Coaching Counselling!!

Schedule

Skills

Teaches

Beginner

Upper Beginner

Intermediate

Upper Intermediate

Advanced

Upper Advanced

Ages

Children

Teenagers

Adults

Lessons include

Curriculum

Assessment

homework

Quizzes

Tests

Learning material

Exercises

Study Plan

Academic Topics

Grammar Explanation

Writing Correction

Pronuncation Improvement

Vocubulary Improvement

Job Interview Preparation

Education

2008 - 2010

POST GRADUATION DIPLOMA IN BUSINESS MANAGEMENT

BUSINESS MANAGEMENT - INDIA, MUMBAI

BUSINESS MANAGEMENT AND HUMAN RESOURCES

1995 - 1998

BACHELOR IN COMMERCE

COMMERCE - INDIA, MUMBAI

COMMERCE, ORGANISATION COMMUNICATION

Work experience

2011 - 2017

DIRECTOR - TALENT DEVELOPMENT

LEADERSHIP - INDIA, NAVI MUMBAI

o Create overall Learning Strategy and aligning to development needs of individuals, businesses & organization vision, strategy and objectives o Managing Internal Clients and ensure they meet their purpose and goals o Employee Development & Succession Planning Learning Projects o A role-model for the Team in terms of performance/ behavior/ attitudeLearning : o Create overall Learning Strategy and aligning to development needs of individuals, businesses & organization vision, strategy and objectives o Develop & apply methodologies and tools for evaluating the effectiveness of training activities o Ensure Skill based and Role based learning solutions are articulated well across the business, in areas of behavioral and leadership development o Develop and monitor training budgets / costs and optimize training investments o Be an internal trainer for our client specific programs o Develop interventions and programs that will help build the required capabilities and not just run training programs. I.e. focus on the 70 & 20 of the 70-20-10 o Successful in planning, implement and rollout Learning Management System (LMS) @ all locations Client interface: o Understand Clients’ specific Communication and Behavioral training requirements for each Operation o Build rapport with Clients through regular interactions o Fulfill client needs in terms of customer service and behavioral Training consistently and create platform to share initiatives with them o Liaise with other functional/departmental HOD’s/managers so as to understand all necessary aspects and needs of training, and to ensure they meet the objectives, purpose and achievements Employee Development & Succession Planning o Ensure an internal talent pipe line till the Asst.Manager level o Branding and developing in house program o Responsible for executing the entire behavioral training process, needs assessment, development and/or outsourcing of training programs, including content, delivering of training programs and evaluation of effectiveness of training. o Responsible for the management and continuous improvement of the program and content Team Management: o To work with team members in achieving training development goals to align with the company’s values, strategy and overall organizational effectiveness o Build effective vertical and horizontal communication channels o Coach and mentor team members by involving them in decision making process. o A role-model for the team in terms of performance/ behavior/ attitude

2004 - 2011

ASST.MANAGER - TRAINING

MANAGERIAL - INDIA, MUMBAI

o Ensure the process knowledge is up to date o Liaising with clients to assess business needs for training requirements / update o Handholding and Grooming new trainers. Ensuring the team is skilled to meet the clients’ learning requirements o SPOC for Induction Training, Ramp, Refresher training and New releases for the processi) Designation: Asst.Manager -> Training Process: Lumo Energy/US Collection (October 2008- January 2011) Process / Client related tasks: o Liaising with clients to assess business needs for training requirements / update o Conduct calibrations with clients on requirements and performance o Designing training & test modules based on needs o Maintaining regular correspondence with the clients to clarify process updates and percolate it to Operations o Resolve issues pertaining to process knowledge with clients Team tasks: o Conducting interviews & coordinate with HR for recruiting trainers o Guide the trainers to measure training effectiveness and ascertain trainees’ learning curve o Counsel and guide trainees who are off –track o Nominate developmental workshops for trainers to enhance their skills Other tasks: o Completed projects assisting other processes to streamline their resource development training departments ( railway reservation , credit bureau and healthcare processes) ii) Job Responsibilities as a Sr. Training Officer Process: Barclaycard Virtual Contact Centre (July 2006- Sept 2008) o Single point of Contact for Induction Training, Ramp, Refresher trainings and New releases for the process o Interacting with clients & follow up on a regular basis for every new training project o Mentoring New Trainers – Planning their day, training period, regular feedback on delivery after their periodic observation in the batch iii) Job Responsibilities as an On the Job Team Leader & Training Officer for HSBC Internet( Kana) (June 2004 – June 2006 ) o To assist the associates process emails in a learning environment as compared to the classroom environment o Regular auditing of their cases and providing feedback about their performance in the learning period o Evaluating the associates’ overall competencies as well as reviewing the email writing expectations and initial coaching o Training every new batch required to support the function of customer service through Internet o SPOC for updating Training manual by interacting with clients & follow up on a regular basis o Participating in the Joint Monitoring Sessions with Stateside Quality Consultants o Participating in the Internal Calibrations once a week o Conducting refresher trainings based on the trend analysis report submitted by the Quality Department iv) Job Responsibilities as a Sr. Customer Service Email Processing Executive – HSBC Operations (January 2004 – May 2004) o Answering inbound email inquiries from customers in USA regarding their credit card accounts and advising them of their account balances, authorizations and performing maintenance o Maintaining outstanding email quality and productivity by ensuring that all emails are sent in accordance with the guidelines mentioned by the company thus ensuring no compliance issues

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